Data Deletion Instructions

1. About this page

Shree Ram AI Solutions LLP provides AI-powered business software, CRM solutions, WhatsApp integrations, and conversational automation services.

This page explains how individuals and business customers can request the deletion of personal information processed through our website, CRM applications, and authorized Meta and WhatsApp integrations. For details of how we collect and use information, see our Privacy Policy.

2. Who can request data deletion?

You may contact us to request deletion if you are:

• A business customer using our CRM or WhatsApp integration.
• An authorized representative of a business that connected its WhatsApp Business Account to our platform.
• An individual whose personal information is stored in our systems through an interaction with one of our business customers.
• A person who has otherwise provided personal information directly to Shree Ram AI Solutions LLP.

3. How to request deletion

Email ab@shreeramai.in with the subject "Data Deletion Request". Please include the following information, as applicable:

• Your name.
• Your company name, if applicable.
• The email address or phone number associated with your account or interaction.
• A description of the information you want deleted.
• Whether the request concerns your CRM account, a connected WhatsApp Business Account, or a customer conversation.

Please do not send passwords, WhatsApp verification codes, access tokens, or other authentication secrets.

We may request additional information reasonably necessary to verify your identity or authority before processing a request.

4. What information can be deleted?

Depending on the nature of the request and our role in processing the information, eligible data may include:

• CRM contact records and customer profiles.
• Stored WhatsApp messages and conversation history held in our systems.
• Attachments and files stored by our CRM.
• WhatsApp account identifiers and integration metadata.
• Connected account records and authorization credentials held by our platform.
• AI-generated conversation summaries and related CRM records.
• Website enquiries and contact information.
• Other personal information held by Shree Ram AI Solutions LLP that is eligible for deletion.

We will assess the request and identify the information we hold that relates to the requester.

5. Disconnecting a WhatsApp Business Account

A business customer that no longer wants to use our WhatsApp integration may contact us at ab@shreeramai.in to request disconnection.

After verifying the request, we will take the applicable steps to disconnect the integration, revoke or remove our stored authorization credentials where appropriate, and stop processing new messages through that disconnected integration.

Disconnecting our CRM does not automatically delete the business's WhatsApp Business Account, remove the WhatsApp Business App, or delete data independently held by Meta or the business customer.

If a business customer uses WhatsApp Business App Coexistence, it should follow the applicable Meta-supported disconnection process and review the effects on its own WhatsApp account before proceeding.

6. How long does deletion take?

• We aim to acknowledge deletion requests within 48 hours.
• After verifying the request and identifying the relevant records, we aim to complete eligible deletion requests within 30 days, unless additional time is reasonably required or a different period applies under applicable law.
• If a request requires additional time, we will communicate the reason and expected next steps where appropriate.
• Once processing is complete, we will provide confirmation using the contact details supplied with the request, where possible.

7. Information we may need to retain

Certain records may need to be retained where required by applicable law, for accounting or tax purposes, to establish or defend legal claims, or to maintain essential security and fraud-prevention records.

Where retention is legally necessary, we will restrict the use of the retained information to the applicable purpose and retain it only for the required period.

Information contained in backup systems may remain temporarily until the applicable backup deletion cycle, subject to appropriate safeguards and restrictions.

8. Information held by business customers or Meta

Shree Ram AI Solutions LLP may process customer conversation data on behalf of a business that uses our CRM.

Where that business determines the purposes of processing, we may need to coordinate with the business customer to fulfil a deletion request. We will assist with requests concerning information we process on the customer's behalf, as required by our agreements and applicable law.

We cannot directly delete information held independently by Meta, WhatsApp, telecommunications providers, or a business customer in systems outside our control. Requests concerning those records may also need to be submitted to the relevant organization. To manage data held by WhatsApp, see the WhatsApp Help Center.

9. How we protect your information

We use appropriate technical and organizational safeguards to protect information processed through our services. These may include access controls, encrypted communications, restricted access to systems, and secure handling of integration credentials.

Deletion requests are handled by authorized personnel and are subject to appropriate identity and authorization checks.

10. Contact and grievances

For questions, data deletion requests, corrections, or privacy-related complaints, contact:

For further information about how we collect, use, store, and protect personal information, please read our Privacy Policy. We will handle requests in accordance with applicable law and our privacy and data-retention policies.